Capability Statement
Core Capabilities
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Commercial Building Maintenance- End‑to‑end support including electrical, plumbing, carpentry, painting, and general building repairs to maintain asset condition and value.
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Insurance Works- More than 20 years’ experience working with insurers, loss adjusters, and clients to coordinate efficient, compliant, and timely claim outcomes.
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Multi‑Trade Service Delivery- A single point of contact for coordinated, multi‑disciplinary maintenance:
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Carpentry & Painting: Interior/exterior repairs, structural and cosmetic works
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Plumbing: Drain unblocking, spouting repairs, burst pipes, new installations
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Electrical: General maintenance, urgent fault response
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Cleaning: Specialist commercial window cleaning, common‑area and hallway maintenance
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24/7 Emergency Response- Round‑the‑clock support for urgent issues such as leaks, electrical faults, and make‑safe requirements. Insurance make‑safes are prioritised with a targeted one‑hour onsite response (subject to access, location, and safety). Our team stabilises the situation, prevents further damage, and ensures safety until full repairs are completed.
Key Differentiators
Phoenix Services operates with well‑established systems, processes, and management practices that ensure consistent quality, strong health and safety performance, accurate reporting, and full contractual compliance.
1. Quality Assurance & Health and Safety
We maintain a strong safety culture supported by clear policies, trained personnel, and active leadership oversight. Our Bware Health and Safety Management System provides real‑time reporting of incidents, hazards, and risk assessments via mobile app, ensuring:
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Immediate notifications to management and safety teams
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Prompt corrective action
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Accurate documentation and audit trails
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Strong accountability across all operations
Annual external audits by two independent NZ‑qualified certification bodies consistently confirm our high standard of compliance. Internal audits and toolbox meetings reinforce continuous improvement.
2. Forward Work Programming – TimeTrak
Our TimeTrak scheduling system enables precise planning and coordination of all works:
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Real‑time, calendar‑based scheduling
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Full visibility of upcoming tasks
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Efficient rescheduling when required
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Access to job details, photos, documents, and site information
This ensures efficient programming, appropriate resourcing, and timely delivery.
3. Reporting
TimeTrak and Bware generate accurate, time‑stamped data supporting:
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Progress and KPI reporting
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Health and safety reporting
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Audit trails
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Evidence‑based decision making
Supervisors verify all entries to ensure accuracy and compliance.
Past Performance & Experience
Phoenix Services has a long, proven history of delivering high‑quality multi‑trade maintenance services across Southland and Central Otago. We consistently meet performance requirements, deliver on time and within budget, and maintain strong relationships with major public and private sector clients.
Experience Delivering Similar Contracts
Our capability includes:
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Managing multi‑site, multi‑trade maintenance programmes
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Meeting defined KPIs and service levels
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Coordinating specialist subcontractors
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Providing accurate documentation and communication throughout the contract lifecycle
This depth of experience ensures we can confidently meet the performance requirements of this contract.
Summary
Phoenix Services Limited is a long‑standing, locally based organisation with the people, equipment, facilities, and systems to deliver this contract efficiently and reliably. Our strong local presence, skilled workforce, and robust operational framework ensure we consistently meet contract requirements while upholding the highest standards of quality, safety, and service.
Company Overview
Established in 1994, Phoenix Services Limited is a locally owned and operated Southland business with more than forty skilled staff across carpentry, plumbing, painting, electrical, cleaning, and grounds maintenance. From our beginnings as a small start‑up, we have grown into a trusted multi‑trade provider known for reliability, professionalism, and long‑standing client relationships. Our people are our greatest strength, and their expertise and commitment underpin the high standard of service we deliver across all property maintenance activities.
Mission
Our mission — “To provide our clients with a professional maintenance service so they can focus on their core business objectives” — reflects our commitment to delivering proactive, high‑quality maintenance that protects assets and supports the smooth operation of client facilities.
Contact & Service Information
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Address: 36 Bond Street, Invercargill 9810
Email: office@phoenixservices.co.nz
Hours: Monday–Friday, 8:00am–5:00pm (24/7 emergency service available)
Service Area: Invercargill, Southland, Stewart Island, Central Otago